Help & Support
At poa! we really care about all our customers! Customer Care is our priority and is provided to you through several channels to make your life as easy as possible:
poa! internet portal: The central hub of our service, through the poa! portal you can access Frequently Asked Questions (FAQs), a knowledge base, and raise a support request with our Customer Care team if you can’t find the answer you’re looking for.
Email: If you are having issues connecting to the portal, you can send us an email describing the issues you are having, along with your username and the mobile number you have registered with to firstname.lastname@example.org. Our Customer Care team will then pick this up and work with you to resolve the issues as quickly as possible.
Social Media: You can contact us on social media via Facebook and Twitter.
In all cases, the team at poa! aim to respond to your request within 4 working hours.